Return & Refund Policy

Last Updated: August 15, 2026

At Gazi Sports BD, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or significantly different product from what you ordered, you may request a return or replacement according to the conditions below.

1. Eligibility for Returns

A return or replacement request may be accepted if:

• You received a damaged or defective product.
• You received the wrong product, size, color, or item.
• The product is significantly different from the product description.
• The product was damaged during delivery.

Return requests must be submitted within 3 days of receiving the order.

2. Non-Returnable Items

The following items are generally not eligible for return:

• Products that have been worn, washed, or used.
• Products with signs of alteration, customization, or damage caused by the customer.
• Products without their original tags, packaging, or accessories.
• Products returned after the allowed return period.
• Products damaged due to improper use or handling.
• Customized or personalized jerseys, unless the item is defective or incorrect due to our error.

3. Size Exchange

If you selected the wrong size, we may offer an exchange depending on product availability.

The product must:

• Be unused and unworn.
• Have its original tags and packaging intact.
• Be returned within 3 days of delivery.

Delivery or exchange charges may apply for size exchanges caused by customer selection.

4. How to Request a Return

To request a return or replacement, please contact us within 3 days of receiving your order.

Please provide:

• Order number
• Customer name
• Contact number
• Reason for the return
• Clear photos or videos of the product, if applicable

Our support team will review your request and provide further instructions.

5. Return Shipping

If the return is due to our mistake, such as receiving a wrong, defective, or damaged product, Gazi Sports BD may cover the applicable return delivery cost.

If the return is due to customer preference, incorrect size selection, or other reasons not caused by us, the customer may be responsible for the applicable delivery or return charges.

6. Refund Policy

Once we receive and inspect the returned product, we will notify you whether your refund request has been approved.

If approved, the refund will be processed through the applicable payment method.

Depending on the payment method and processing time, refunds may take several business days to appear in your account.

Delivery charges are generally non-refundable, except where the return is caused by an error on our part.

7. Cash on Delivery Orders

For Cash on Delivery orders, if a refund is approved, we may request your appropriate bank, mobile financial service, or other payment details to process the refund.

Refund processing time may vary depending on the selected payment method.

8. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us as soon as possible and provide clear photos or videos showing the issue.

Do not discard the product or packaging until our team has reviewed your request.

If the issue is confirmed to be our responsibility, we may provide a replacement or refund, subject to product availability and inspection.

9. Product Inspection

All returned products are subject to inspection.

A return may be rejected if the product shows signs of use, washing, alteration, customer damage, or other conditions that do not meet our return requirements.

10. Cancellation Policy

You may request cancellation of your order before it has been dispatched.

Once an order has been shipped, cancellation may no longer be possible. In such cases, the order will be handled according to our return policy.

11. Policy Changes

Gazi Sports BD reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be published on this page with the updated date.

12. Contact Us

For return, exchange, or refund-related questions, please contact us:

Gazi Sports BD

Phone: +880 1955-213569 Email: gazisports07@gmail.com

Address: Shop No. 202, 203 & 204 Somobay Twin Tower Market (1st Floor) Ramna, Gulistan, Dhaka-1000 Bangladesh

We are happy to assist you with your return or refund request.